You can use the business process capability map to show and analyze the performance of your business processes in several dimensions.
These business process dimensions are:
- Capability type: Indicates the business capability type of business processes. On the business process capability map, the business processes are grouped vertically by these types: Strategic, Management, and Operational.
- Rank: Indicates how business processes perform concerning the company strategy and compared to competitors. On the business process capability map, the business processes are colored by rank: Base, Competitive, and Differentiating. See the legend at the bottom of the business process capability map for the related colors.
- Maturity level: Indicates how well the behaviors and practices, for each business process, result in the desired outcomes in a reliable and sustainable way. On the business process capability map, colored dots indicate the maturity level performance of the business processes. The gap between the current and target maturity level determines the color: green, yellow, orange, or red. Business processes with a red dot require the most focus and the ones with a green dot require the least focus.
- Area: Classifies business processes at a high level by functional area. On the business process capability map, the business processes are grouped horizontally by area.
Standard procedure
| 1. |
Click Business strategy. |
| 2. |
Click View. |
| 3. |
Click Capability map. |
| 4. |
Click Full screen and analyze the indicators as shown on the business process capability map. |
| 5. |
Close the page. |