Cases as created in the DynaRent Customer Portal, are created in Dataverse. These cases can be synchronized to D365 FO. To synchronize cases from Dataverse to D365 FO, set up the required authentication in Azure Active Directory.

Register a native web application in Azure Active Directory to access D365 FO. For more information, refer to Register an application with the Microsoft identity platform.

On registering the application in Azure Active Directory, in the:

• Supported account type section, choose 'Accounts in any organizational directory (Any Azure AD directory - Multitenant)'.
• Redirect URI section, select the platform 'Web', and enter the base URI of your D365 FO environment, without trailing slash. Example: https://[environment identification].cloudax.dynamics.com.

When the application is registered, create a client secret. Authentication is done, using a client secret. A client secret is a string value your app can use in place of a certificate to identity itself. For more information, refer to Add a client secret.