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Reset outbound queue record status to New
Application task

When the outbound queue is processed, errors can occur. You can reset the outbound queue record status to New.
For example, when running a web service action, the external web service can be down. As a consequence, running the related outbound queue records fails and these get the status Error. When the issue is solved, you can reset the status to New, And the next time the outbound queue is processed, these records are processed again.
This topic explains how to reset the status of outbound queue records to New.


Standard procedure

1. Click Connectivity studio Integration operations.
2. Click the Outbound queue errors tab.
3. Click Outbound queue.
4. Click Reset.
5. You can reset the outbound queue for a specific message.
  In the Message field, enter or select a value.
 

Note: If you do not define a message or web service action, all outbound queue records within the defined period and with the selected statuses are reset.
6. You can reset the outbound queue for a specific web service action.
  In the Web service action field, enter or select a value.
 

Note: If you do not define a message or web service action, all outbound queue records within the defined period and with the selected statuses are reset.
7. Define the created date and time from which you want to reset outbound queue record statuses.
  In the From date field, enter a date and time.
8. Define the created date and time to which you want to reset outbound queue record statuses.
  In the To date field, enter a date and time.
9. By default, for outbound records with the status Error, the status is reset to New.
You can choose to not reset the status of outbound queue records with status Error.
  Select an option in the Error field.
10. By default, for outbound records with the status Not processed, the status is reset to New.
You can choose to not reset the status of outbound queue records with status Not processed.
  Select an option in the Not processed field.
11. By default, for outbound records with the status Processed, the status is not reset to New.
You can choose to reset the status of outbound queue records with status Processed.
  Select an option in the Processed field.
12. By default, for outbound records with the status Running, the status is not reset to New.
You can choose to reset the status of outbound queue records with status Running.
  Select Yes in the Running field.
13. Click OK.
14. Close the page.

Notes

You can also manually reset the status of an outbound queue record. To do so, open the Outbound queue page, click Edit, and in the Status field, select the desired status.

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