When an EDI sales order is processed with the 'Sales - EDI order to order' message, errors can occur. If an error occurs:
|1.||Go to EDI > Common > EDI sales order.|
|2.||Sub-task: View processing errors.|
|2.1||In the list, find and select an EDI sales order which message status is Error.|
|2.2||Click Show Infolog.|
Note: To see the Infolog message details, click the link in the shown message.
|3.||Sub-task: Solve processing errors.|
|3.1||In the list, click the link in the selected row.|
|3.2||You can solve processing errors in:
- The EDI sales order, where you can make the appropriate changes.
- Microsoft Dynamics 365 for Finance and Operations. For example, if the setup must be changed to solve the error.
| ||Click Edit and make the appropriate changes.|
|3.3||If all processing errors are solved, you can have the EDI sales order processed again.|
| ||In the General section, in the Message status field, select 'To be processed'.|
Note: As a result, the EDI sales order is automatically picked up by the 'Sales - EDI order to Order' message batch.
|3.4||Close the page.|
|4.||Close the page.|
Monitor EDI sales order journal