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Solve EDI sales order processing errors
Business Integration Solutions task

When an EDI sales order is processed with the 'Sales - EDI order to order' message, errors can occur. If an error occurs:

  • The EDI sales order is not processed.
  • The EDI sales order message status is set to Error.
  • The error is logged in the EDI sales order journal Infolog.
You can solve processing errors and have the EDI sales order processed again.


Standard procedure

1. Go to EDI > Common > EDI sales order.
2. Sub-task: View processing errors.
  2.1 In the list, find and select an EDI sales order which message status is Error.
  2.2 Click Show Infolog.
 

Note: To see the Infolog message details, click the link in the shown message.
3. Sub-task: Solve processing errors.
  3.1 In the list, click the link in the selected row.
  3.2 You can solve processing errors in:
- The EDI sales order, where you can make the appropriate changes.
- Microsoft Dynamics 365 for Finance and Operations. For example, if the setup must be changed to solve the error.
  Click Edit and make the appropriate changes.
  3.3 If all processing errors are solved, you can have the EDI sales order processed again.
  In the General section, in the Message status field, select 'To be processed'.
 

Note: As a result, the EDI sales order is automatically picked up by the 'Sales - EDI order to Order' message batch.
  3.4 Close the page.
4. Close the page.

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